Water Leakage Detection Services

Argent Testing

Outstanding resolution rate: preparing the maximum reasonable repair compensation claims for clients and delivering highly representative and impartial reports.

As an independent third-party testing and certification body, the company makes use of multiple testing instruments and methods to determine liability for seepage and to identify the exact source of water leakage for clients. The company can also provide court-recognised inspection reports, including repair recommendations and loss assessments, for use in court proceedings or engineering meetings.

Key contents of the report:

1. Description of the parties involved, case background and circumstances.
2. Testing procedures and analysis of findings and conclusions.
3. Repair recommendations and an estimated total repair cost.
4. Endorsement by qualified professionals.

Common types of service cases:

1. Water leakage from the upper floor affecting the flat below.
2. Water leakage from common areas into the interior, such as external walls, roofs and communal pipes.
3. Cases where investigations by government departments have failed to reach a conclusion.
4. Cases where the suspected source of seepage does not fall within the responsibility of departments such as the Food and Environmental Hygiene Department, and therefore no further action is taken.
5. Losses arising from suspected seepage issues involving management companies, shopping mall tenants or contractors.

Successful court appeal case sharing (Small Claims Tribunal Case No. SCTC050913/18)

In a residential estate in Tuen Mun, the flat owner suffered from water leakage from the upper floor, resulting in spalling of concrete on the bathroom and kitchen ceilings. After contacting the property management office and the Food and Environmental Hygiene Department, there was no significant progress due to the lack of cooperation from the upstairs owner.

The owner then decided to use the company’s inspection services. Using an elimination approach with testing instruments, the company’s staff conducted investigations only from the lower flat and issued a report signed by a Registered Surveyor. The owner submitted this report to the Small Claims Tribunal to lodge a claim. As the upper-floor owner failed to provide any evidence or recognised report in defence, the court ruled against the upper-floor owner, who was ordered to compensate the claimant for the company’s testing fee, the repair costs and other related expenses.

Successful court appeal case sharing (Court Case No. DCCJ 1107/2024)

In a unit in Mong Kok, the living room, bathroom, kitchen and corridor were all affected by seepage, with exposed reinforcement visible on the living room wall and structural safety already at risk.

The company submitted an inspection report together with a loss assessment report, and the client, with support from the team, negotiated and pursued compensation from the upper-floor owner. Eventually, the affected owner successfully obtained compensation and secured an undertaking from the upper-floor owner to carry out repairs and provide maintenance within a specified period.